Responsible Gaming

Enjoy the game. Stay in control.

We believe lottery games are a form of entertainment. At Alberta Lottery Play, our priority is your well-being. We are committed to providing a safe and responsible gaming environment for all our players in Alberta.

Need Help Now?

Alberta Problem Gambling Helpline: 1-866-678-4357 (HELP) Available 24/7. Confidential. Support in multiple languages.

Our Commitment to Alberta

Alberta Lottery Play is licensed by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). We are dedicated to promoting responsible play practices, offering tools for self-control, and supporting initiatives that address gambling harm within our province.

Understanding Problem Gambling

Problem gambling is when the enjoyment stops and play begins to negatively impact any part of your life—financial, emotional, social, or professional.

Warning signs may include:

  • Spending more time or money than intended.
  • Chasing losses to win back money.
  • Lying to friends or family about gambling.
  • Neglecting work, family, or personal responsibilities.
  • Feeling irritable or anxious when trying to reduce play.
  • Using gambling as a way to escape problems.


Your Play Smart Toolkit

We provide practical tools to help you manage your play on our platform:

  • Pre-Commitment Limits: Set firm limits on deposits, losses, or time played per day, week, or month before you start.
  • Activity Statements & Reality Checks: Track your play history and receive periodic session reminders.
  • Self-Assessment: Take a confidential, 5-minute quiz to reflect on your play habits.
  • Take a Break (Cooling-Off): Temporarily suspend your account for 24 hours, 7 days, 30 days, or 180 days.
  • Self-Exclusion: If you need a longer-term solution, you can request a self-exclusion from all AGLC-licensed sites for a minimum period of 6 months or more.


How to Activate Tools:

Log into your account, visit ‘My Profile’ > ‘Responsible Play Settings’. Limits take effect immediately. Increasing or removing a limit requires a mandatory 24-hour cooling-off period.

Smart Play Principles

  • Play for Fun, Not Income: Treat lottery play as paid entertainment, not a financial strategy.
  • Set a Budget & Stick to It: Only use discretionary funds. Never use money meant for bills, groceries, or rent.
  • Time is Part of the Budget: Decide how long you’ll play and set an alarm.
  • Know the Game: Understand that outcomes are random. There is no "system" to beat the odds.
  • Balance Your Life: Ensure gambling is just one of many leisure activities.
  • Don't Chase Losses: Accept that losing is part of the game. The goal is to have fun while you play.


Resources for Albertans

If you or someone you know is experiencing challenges with gambling, confidential help is available:

  • Alberta Problem Gambling Helpline: 1-866-678-4357 | helpnetwork.ca
  • Alberta Health Services Addiction & Mental Health: Find local support services.
  • Gamblers Anonymous Alberta: gamblersanonymous.ab.ca – Peer support meetings across the province.
  • For Families & Friends: Gam-Anon offers support for those affected by a loved one's gambling.


Protecting Our Community

  • Age Verification: You must be 21 years or older to play in Alberta. We use rigorous verification checks.
  • Underage Prevention: We actively work to prevent underage access and support parental education.
  • Fairness & Transparency: We display game rules and odds clearly. Our games are regularly audited for integrity.


Contact Our Responsible Play Team

We are here to help you use our tools or answer any questions.

  • Alberta Lottery Play | Responsible Play Department
  • Email: play-safe@albertalottoplay.com
  • Mail: 100, 123 Lottery Way NW, Calgary, AB T3R 1B2
  • Phone: 1-855-555-0198 (Mon-Fri, 9 AM - 7 PM MT)


Remember: When the fun stops, stop. You set the limits.

This Responsible Play Hub was last updated on January 15, 2026 to reflect current tools and resources.